COITB Policies

Procedures for appealing certification-related decisions, including timelines, required evidence, and review authority.

Guidelines for conducting internal audits to ensure compliance with COITB credentialing standards and ISO/IEC 17024.

Conditions and procedures for suspending or revoking a certification to protect program integrity.

Rules for proper use of COITB credential titles, logos, and designation statements by certified individuals.

Requirements to maintain certification status, including renewal cycle, CEUs, audits, and reinstatement.

How COITB receives, investigates, and resolves complaints related to certification activities or candidates.

Defines the structure and duties of COITB’s advisory board supporting credential oversight and updates.

Affirms equal access to COITB certifications and services without discrimination.

Standards for creating, reviewing, updating, distributing, and archiving controlled certification documents.

Staff responsibilities, conduct expectations, confidentiality rules, and conflict-of-interest safeguards.

Leadership review process for program performance, security, psychometrics, and continuous improvement.

Requirements for third-party partners, including oversight, quality standards, and compliance expectations.

How COITB protects candidate data, exam materials, and confidential program information.